Make it smooth and seamless with truTeams
truTeams powered by Audiocodes, is the straightforward route to enabling customers with Microsoft Teams, whilst offering the flexibility to keep their existing phone system.
truTeams direct routing bundled with our truSIP trunks for lines and minutes.
Bring your own connectivity and numbers and simply plug into truTeams.
Link to truTeams to an existing legacy PBX
truTeams offers your customers the communications freedom they need, and offers you a simple route to recurring revenue.
Direct routing brought to you by our truTeams solution, allows businesses to take advantage of all the benefits that Microsoft Teams has to offer without having to replace their existing phone system.
| Essentials | Essentials Plus | Pro | |
| AudioCodes SBC, including maintenance releases as required for Incident Management | x | x | x |
| Periodic reporting by AudioCodes | x | x | x |
| Online SBC-based call analytics (QoE) reporting | x | x | x |
| Change Management (CCM) for SBC | x | x | x |
| Self-service Tenant Onboarding portal | x | x | x |
| Advanced reporting (customized and scheduled reports) | x | x | |
| Self-service DID management tool | x | x | |
| Flexible scripting for automation of additional configurations on SBC | x | x | |
| Multi-Tier Service Distribution Customer management (Provider- Channel-Tenant Interfaces) | x | x | |
| Online end-to-end call analytics (QoE) reporting, including Teams call quality | x | ||
| Self-service tool for Teams User Lifecycle Management (User MACD/changes, calling policies, phone number inventory and assignment) | x | ||
| Client Service Management (including customized reporting, status reviews, service reviews, etc.) | x | ||
| Hosted IP-PBX (IP-PBX users co-existing with Teams users) | x |
With Voca, you instantly modernize your IVR, Call Queuing, and other Contact Center capabilities without compromising the effectiveness and simplicity of your Microsoft Teams ecosystem.
Businesses using Voca can be up and running in 3 days and typically pay at least 30% less than other Contact Center SaaS providers.
Build self-service IVA flows using an intuitive flow designer with built-in Conversational AI
Agent interface with rich call controls, CRM information, availability, wrap-up and statistics
Real-time dashboards and historical reports for agent activities, queue statistics and IVR performance
Leveraging your existing Microsoft Teams Voice infrastructure for Contact Center capabilities
truTeams SmartTAP 360⁰ Live for Microsoft Teams is an intelligent, cloud-based, Microsoft-certified enterprise recording solution for all voice, video, desktop sharing, and instant messaging (IM) interactions. Designed for maximum deployment flexibility and scalability, SmartTAP 360⁰ Live makes it easy for companies to capture and index all types of internal and customer communications automatically and effortlessly.
Supports internal, external and mobile interactions from both remote and federated users
Harness interactions recording data for valuable business insights
Offers cloud, hybrid and on-premise deployments with flexible management options
Full 360 degree capturing of enterprise voice, video and IM interactions
Contact our friendly, knowledgable sales team today: