truTeams is powered by Audiocodes, and offers a flexible portfolio of managed services designed to simplify Microsoft Teams adoption, voice communication, and connectivity via our own competitively priced SIP trunks or your preferred SIP trunk provider.

3 options:

Contact us if you would like to see our price list.


truTeams direct routing bundled with our truSIP trunks for lines and minutes.


Bring your own connectivity and numbers and simply plug into truTeams.


Link to truTeams to an existing legacy PBX

What is truTeams?

truTeams offers your customers the communications freedom they need, and offers you a simple route to recurring revenue.

Direct routing brought to you by our truTeams solution, allows businesses to take advantage of all the benefits that Microsoft Teams has to offer without having to replace their existing phone system.

  • Flexibility
  • Easy to deploy
  • Reliable
  • Straightforward to manage

Service Plans & What's Included

Contact us for pricing and further details.
  Essentials Essentials Plus Pro
AudioCodes SBC, including maintenance releases as required for Incident Management x x x
Periodic reporting by AudioCodes x x x
Online SBC-based call analytics (QoE) reporting x x x
Change Management (CCM) for SBC x x x
Self-service Tenant Onboarding portal x x x
Advanced reporting (customized and scheduled reports)   x x
Self-service DID management tool   x x
Flexible scripting for automation of additional configurations on SBC   x x
Multi-Tier Service Distribution Customer management (Provider- Channel-Tenant Interfaces)   x x
Online end-to-end call analytics (QoE) reporting, including Teams call quality     x
Self-service tool for Teams User Lifecycle Management (User MACD/changes, calling policies, phone number inventory and assignment)     x
Client Service Management (including customized reporting, status reviews, service reviews, etc.)     x
Hosted IP-PBX (IP-PBX users co-existing with Teams users)     x

Voca Conversational Interaction Center for Microsoft Teams

With Voca, you instantly modernize your IVR, Call Queuing, and other Contact Center capabilities without compromising the effectiveness and simplicity of your Microsoft Teams ecosystem.

Businesses using Voca can be up and running in 3 days and typically pay at least 30% less than other Contact Center SaaS providers.

VOCA Features

No-code Automation

Build self-service IVA flows using an intuitive flow designer with built-in Conversational AI

Modern Agent Desktop

Agent interface with rich call controls, CRM information, availability, wrap-up and statistics

Built-in Analytics

Real-time dashboards and historical reports for agent activities, queue statistics and IVR performance

Power Teams Integration

Leveraging your existing Microsoft Teams Voice infrastructure for Contact Center capabilities

SmartTAP 360⁰ Live Enterprise Interactions Recording & Capturing Solution

truTeams SmartTAP 360⁰ Live for Microsoft Teams is an intelligent, cloud-based, Microsoft-certified enterprise recording solution for all voice, video, desktop sharing, and instant messaging (IM) interactions. Designed for maximum deployment flexibility and scalability, SmartTAP 360⁰ Live makes it easy for companies to capture and index all types of internal and customer communications automatically and effortlessly.

SmartTAP Features

Capture Anywhere

Supports internal, external and mobile interactions from both remote and federated users

Powerful Analytics

Harness interactions recording data for valuable business insights

Simplified Management

Offers cloud, hybrid and on-premise deployments with flexible management options

Record Everything

Full 360 degree capturing of enterprise voice, video and IM interactions

Want to know more about our truTeams offering?

Contact our friendly, knowledgable sales team today: