Yeastar will be releasing a new firmware version for the P-Series Phone System on Wednesday 17th April, 2024. Here's a preview of what you can expect in this upcoming update:
Call Center Solution Updates
NEW Skill-based Routing
Set up skill levels for agents to ensure customer calls will be routed to the most appropriate agent.
NEW Advanced IVR
- Configure multiple destinations for each key press based on time conditions for dynamic call routing
- Enable language selection via key presses for better customer experience
Queue Panel Enhancement
Access "Missed" and "Abandoned" call details directly in the Queue Panel through a pop-up.
NEW Wallboard View
- Intuitive display of aggregated stats for all queues
- Newly-added list view for easier performance comparison
- Automatic view switching
NEW Trunk SMS API for ITSP & New Integrations
- Build your own SMS trunk integrations via the new API
- New ready-made SMS ITSP integrations
NEW Linkus Favorite Contacts
Add extension/external contacts as your favorite contacts and enjoy quick access in call windows.
Other Updates & Improvements
- New Yeastar TAPI Driver
- Separated user permission for CDR & Recordings
- Updates on AD & AAD integration:
> Sync only selected AD users
> New AD/AAD SSO support for Linkus Desktop Client